Base Update Version 3.0.26.X

Chat with Sherpa on Base

Facts about the Sherpa

  • How do I chat with the Sherpa?
    The chat is now available to all iMessage and Whatsapp users.


  • On which device can I use the Sherpa?
    For iMessage you can use any iMessage compatible products such as a Macbook or iPhone. For Whatsapp you can use any device that has internet connectivity.


  • What does it cost to chat with the Sherpa?
    Nothing, the service is of course free for you.


  • When can I chat with the Sherpa?
    You can communicate with the Sherpa 24/7 at any time. If you have an individual question or If you ask for the roof expert in the chat, the Sherpa will forward your question to our technical sales team. You can reach our colleagues Monday through Friday from 8 a.m. to 5 p.m. PST.



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