K2 Base: FAQs

Fast and accurate planning of K2 mounting systems for pitched and flat roofs. We show how it's done.


  • I've forgotten my password. What should I do?

  • I registered, but I get an error message when I try to log in. What should I do?

  • How can I register with K2 Base?

  • Can I only use Base with a commercial customer account?

  • Do I have to pay to use Base?

  • Do I have to install K2 Base on my computer?

  • What is Base and how does it work?

First Steps & Project Dashboard

  • How can I send my project file to K2 Support?

  • Can I download my project as a file?

  • How do I delete a project?

  • I want to copy a project and use it as a template. How does it work?

  • How do I create a new project?

Planning Projects

  • The map view in the "Roof" section is different than in the "Project" section. Why is that?

  • How can I use my own picture as a map section for planning?

  • Why is my module not in Base?

  • Base calculates more modules than roof size. How can that be?

  • I get a message that my building has a special shape. What should I do?

  • I get a message that my project is overloaded. Where can I check which part has been overloaded?

  • How can I combine S-Dome and D-Dome systems on one roof?

  • What is the yellow line Why do I have to keep an edge distance? (Flat roof)

  • How can I enter different distances in the substructure?

  • My roof is not rectangular. How can I draw a different roof shape?

  • Why can I no longer change my project data?

  • How can I undo an incorrect entry?

  • My house does not appear on Google Maps, it is in a new development area. What can I do?

  • Can I plan a ground-mounted PV system in Base?