Why do I need a K2 user account?

What are the advantages of a MyK2 company account?

How do I organise my MyK2 company account?

How do I create my MyK2 user account?

How do I become a member of a MyK2 company account?

I get the error message "User account: E-mail address already exists." What can I do?

How do I change my email address?

How can I change my user data?

How can I add a member?

I am in the wrong company. How can I change companies?

What rights do I have as an admin?

Who is the admin of my company?

How do I appoint a second admin?

Can projects with frameless modules also be planned in Base?

What is Base and how does it work?

Can I register with K2 Base as a private individual?

Do I have to pay to use Base?

How can I register with K2 Base?

I have registered and cannot use Base yet. What is the reason for this?

I registered, but I get an error message when I try to log in. What should I do?

I've forgotten my password. What should I do?

Why don't I see any projects? Are my projects deleted?

Projects are missing. What should I do if I don't see all my colleagues' projects?

Where do I see my colleagues' projects?

How can I edit or delete my colleagues' projects?

How do I share my projects with people outside my company?

The map view in the "Roof" section is different than in the "Project" section. Why is that?

How can I deposit my module in Base?

Why is my module not in Base?

Is it possible to enter or create module data yourself?

I get a message that my project is overloaded. Where can I check which part has been overloaded?

Base calculates more modules than roof size. How can that be?

The roof dimensions in the satellite view differ from the dimensions in the 2D view. Which view is correct?

Why can I no longer change my project data?

My house does not appear on Google Maps, it is in a new development area. What can I do?

I get the error message 422. What is the reason for this?

How do I transfer my data to other planning tools via K2+: PVSol, archeliospro, Kostal, GoodWe, SolarEdge, SMA, Fronius

What are the different statuses of my project?

I see a white border around my building. How can I add or enlarge my map or satellite image?

K2 Base hangs, what can I do?

I want to copy a project and use it as a template. How does it work?

Why is the ballasting at K2 relatively low compared to other mounting system manufacturers?

I get the error message 502, what can I do?

I have transferred my project from PV Sol to K2 Base and would like to change my project data afterwards (e.g. location, name).

I have transferred my project from PV Sol to K2 Base and cannot select any terminals. What do I do?

How can I check that I have planned my project correctly?

What does the yellow dot in the base in the summary mean?

We would like to plan a bitumen pitched roof with SpliceFoot and SingleRail. Unfortunately, we cannot find a suitable option in Base.

Is it possible to specify a generalised cantilever arm length in Base?

How do I plan a dome system with elevation on trapezoidal sheet metal?

What do I do with a cantilever and a rail that is overloaded on one side?

How large can the cantilever arm be?

How do I plan sheet metal tiles or metal roof tiles in K2 Base?

Does the use of sheet metal tiles affect the K2 Base layout?

I have changed the arrangement of the roof hooks or mounted them offset to the K2 Base specifications. Can I still build this?

How do I take the counter battens into account when planning?

How do I plan the horizontal and vertical installation on a roof surface?

If I have on-roof insulation, are screws in the counter battens sufficient or do they have to go into the rafters?

How is the edge distance to the roof edge defined?

Can a cross bond or 2-layer rails be planned in Base?

How can I insert the SingleBoard (formerly Crossboard) into Base?

How to read the structural analysis report for flat roof systems in the K2 Base PDF Report?

How can I combine S-Dome and D-Dome systems on one roof?

How can I align the modules vertically or upright with the Dome system?

What is the yellow line Why do I have to keep an edge distance? (Flat roof)

My flat roof has different slopes. How can I plan the slope structure in K2 Base?

When is GreenRoof Vento coming to K2 Base?

Can I reduce the edge distances or set them to 0?

Where can I plan fall protection in K2 Base?

How can I place individual modules at the end of a row, especially in the D-Dome system?

How do I optimise ballast?

The parapet has a different height. Which height do I enter for K2 Base?

To what extent do obstacles influence the ballasting?

Can the modules in Base be rotated by more than 15 degrees and if so, how?

From how many degrees of roof pitch should separate roof areas be installed on a flat roof?

Up to how many degrees of roof pitch is a roof considered a flat roof in the base?

Are elevation systems also displayed for flat roofs or up to what inclination are they displayed?

Why are some ballast values highlighted in red in K2 Base?

How can I enter the values for the loads manually or change them manually?

Can I plan a ground-mounted PV system in Base?

How can I download my project file (k2o) and send it to K2, for example?

From how many modules do I need a thermal break?

I would like to download all my base projects at once. Is that possible?

What does the white arrow in the roof tab mean and how should it be aligned?

From how many modules do I need a thermal break?

How can the dimensions between the edge of the roof and an obstacle be entered?

Does Base have automatic obstacle detection?

How to read the base report (PDF), is there a description?

I can no longer find an older project. Has it been deleted?

How can I import a project from K2 Base?

How do I create a new project?

How can I upload images/files to my project?

How can I delete a project again?

Is there a preview of the documentation?

How can I deposit my module in Base?

What kind of app is that and how does it work?

Where can I find the app?

How can I register/log in for the app?

Can I use the app only with a commercial customer account?

Do I have to pay for the app?

Is it possible to use the app for Huawei directly on the smartphone?

Why do I no longer see my tasks when I have checked them off?