How do I change my email address?

How can I change my user data?

I am in the wrong company. How can I change companies?

Why do I need a K2 user account?

How do I organise my MyK2 company account?

How do I create my MyK2 user account?

How do I become a member of a MyK2 company account?

I get the error message "User account: E-mail address already exists." What can I do?

What rights do I have as an admin?

Who is the admin of my company?

How can I add a member?

How do I appoint a second admin?

What are the advantages of a MyK2 company account?

I get the error message "You do not (yet) have authorisation..." What can I do?

How can I change my password?

What is Base and how does it work?

Can I register with K2 Base as a private individual?

Do I have to pay to use Base?

How can I register with K2 Base?

I have registered and cannot use Base yet. What is the reason for this?

I registered, but I get an error message when I try to log in. What should I do?

I've forgotten my password. What should I do?

Why can I no longer change my project data?

I get the error message 422. What is the reason for this?

How do I transfer my data to other planning tools via K2+: PVSol, archeliospro, Kostal, GoodWe, SolarEdge, SMA, Fronius

What are the statuses for my project?

How can I enter the values for the loads manually or change them manually?

Where do I see my colleagues' projects?

How can I edit or delete my colleagues' projects?

How do I share my projects with people outside my company?

How can I download my project file (k2o) and send it to K2, for example?

I get the error message 502, what can I do?

How do I transfer my data from PVSol to Base?

I have transferred my project from PV Sol to K2 Base and would like to change my project data afterwards (e.g. location, name).

The map view in the "Roof" section is different than in the "Project" section. Why is that?

I have transferred my project from PV Sol to K2 Base and cannot select any terminals. What do I do?

K2 Base hangs, what can I do?

Can I plan a ground-mounted PV system in Base?

Can I plan a façade system in Base?

I can no longer find an older project. Has it been deleted?

I would like to download all my base projects at once. Is that possible?

Why don't I see any projects? Are my projects deleted?

Projects are missing. What should I do if I don't see all my colleagues' projects?

How do I delete a project?

I want to copy a project and use it as a template. How does it work?

How can I deposit my module in Base?

Why is my module not in Base?

Is it possible to enter or create module data yourself?

Can projects with frameless modules also be planned in Base?

I get a message that my project is overloaded. Where can I check which part has been overloaded?

From how many modules do I need a thermal break?

Base calculates more modules than roof size. How can that be?

The roof dimensions in the satellite view differ from the dimensions in the 2D view. Which view is correct?

I see a white border around my building. How can I add to or extend my map or satellite image?

My house does not appear on Google Maps, it is in a new development area. What can I do?

What does the white arrow in the roof tab mean and how should it be aligned?

How can I upload my own images to Base, such as drone photos or PDFs, to use them instead of Google Maps to create templates?

How can the dimensions between the edge of the roof and an obstacle be entered?

Does Base have automatic obstacle detection?

How can I check that I have planned my project correctly?

What does the yellow dot in the base in the summary mean?

We would like to plan a bitumen pitched roof with SpliceFoot and SingleRail. Unfortunately, we can't find a suitable option in Base.

Is it possible to specify a generalised cantilever arm length in Base?

How do I plan a dome system with elevation on trapezoidal sheet metal?

What do I do with a cantilever and a rail that is overloaded on one side?

How large can the cantilever arm be?

How do I plan sheet metal tiles or metal roof tiles in K2 Base?

Does the use of sheet metal tiles affect the K2 Base layout?

I have changed the arrangement of the roof hooks or mounted them offset to the K2 Base specifications. Can I still build this?

How do I take the counter battens into account when planning?

How do I plan the horizontal and vertical installation on a roof surface?

If I have on-roof insulation, are screws in the counter battens sufficient or do they have to go into the rafters?

How is the edge distance to the roof edge defined?

Can a cross bond or 2-layer rails be planned in Base?

How can I insert the SingleBoard (formerly Crossboard) into Base?

How to read the structural analysis report for flat roof systems in the K2 Base PDF Report?

How can I combine S-Dome and D-Dome systems on one roof?

How can I align the modules vertically or upright with the Dome system?

What is the yellow line? Why do I have to keep an edge distance? (Flat roof)

My flat roof has different slopes. How can I plan the slope structure in K2 Base?

When is GreenRoof Vento coming to K2 Base?

Can I reduce the edge distances or set them to 0?

Where can I plan fall protection in K2 Base?

How can I place individual modules at the end of a row, especially in the D-Dome system?

How do I determine the coefficient of static friction? Which coefficient of friction do I use?

How do I optimise ballast?

The parapet has a different height. Which height do I enter for K2 Base?

To what extent do obstacles influence the ballasting?

Why is the ballasting at K2 relatively low compared to other mounting system manufacturers?

Can the modules in Base be rotated by more than 15 degrees and if so, how?

From how many degrees of roof pitch should separate roof areas be installed on a flat roof?

Up to how many degrees of roof pitch is a roof considered a flat roof in the base?

Are elevation systems also displayed for flat roofs or up to what inclination are they displayed?

Why are some ballast values highlighted in red in K2 Base?

Can I plan a facade system in Base?

From how many modules do I need a thermal break?

How to read the base report (PDF), is there a description?

How can I import a project from K2 Base?

How do I create a new project?

How can I upload images/files to my project?

How can I delete a project again?

Is there a preview of the documentation?

What kind of app is that and how does it work?

Where can I find the app?

How can I register/log in for the app?

Can I use the app only with a commercial customer account?

Do I have to pay for the app?

Why do I no longer see my tasks when I have checked them off?

Is it possible to use the app for Huawei directly on the smartphone?

What is the K2 Buddy?

What is special about the K2 Buddy?

In which systems can the K2 Buddy be used?

How do I register in the app?

Do I need an extra account if I already have a "MyK2" account?

Do I need a subscription to use the K2 Buddy App?

Is the K2 Buddy App compatible with Base?

Which languages are supported by the Buddy App?

What module sizes are permissible?

Can the K2 Buddy be configured in K2 Base?

What is the measurement accuracy of the Buddy?

What is the maximum module load that the Buddy can display?

In which temperature ranges is the K2 Buddy permissible/functional?

How often should the function of the Buddy on the roof be checked?

Can the Buddy be retrofitted to existing photovoltaic systems?

Is there any way to find out more about the K2 Buddy?

Where can I find the assembly instructions?

Where/on which module must the K2 Buddy be attached?

Where do I install the BaseBox?

What voltage is used to supply the K2 Buddy TopBox system on the roof?

Do I get notifications and how do I get them?

Which cable can I use to connect the BaseBox to the TopBox?

Does lightning protection have to be provided?

Can I monitor multiple devices in the app?

What do I do when the display is yellow?

What do I do when the display is on red?

Where can I download the K2 Buddy App?

Which ports are required for the K2 Buddy Cloud connection with strict security settings in the company network?