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Here you will find help and answers regarding our design tool K2 Base.
Can K2 provide uplift values for PE review?
When will the design methodology ASCE 7-16 be ready in Base?
What is Base and how does it work?
Do I have to install K2 Base on my computer?
Do I have to pay to use Base?
Can I use Base only with a business customer account?
How can I register/connect to the Base?
I have registered, but when I connect I get an error message. What do I have to do?
I forgot my password. What do I have to do?
How can I modify my user account?
What is expert mode and how can I activate it?
How do I create a new project in Base?
I would like to copy a project and use it as a template. How does this work?
How do I delete a project?
Can I download my project as a file?
How can I send my project file to K2?
Can I plan a ground mounted PV system in Base?
My house does not appear on Google Maps, it is in a newly developed area. What can I do?
How can I undo an incorrect entry?
Why can I no longer modify my project data?
My roof is not rectangular. How can I draw another roof shape?
How can I enter different distances in the substructure?
What is the yellow line? Why do I have to keep a safe distance? (flat roof)
I got a message that my project is overloaded. Where can I check which part has been overloaded?
I got a message that my building has a special shape. What should I do?
Base calculates more modules than the roof size. How can this be?
Why is my module not available in Base?
How can I use my own photo as a section of the map for planning?
The map view in the "Roof" section is different from the one in the "Project" section. Why?