CompanyCompany
Our company cultureMore
ProductsProducts
The new South Face SystemMore
Project PlanningProject Planning
K2 Flash Comp KitMore
Resource CenterResource Center
ContactContact
Contact us! —Get in touch with our team for help on all your K2 projects.More
Menu
K2 Systems
Choose language
English
English, Australia
English, South Africa
English, United States
French
German
Italian
Portuguese, Portugal
Spanish
Spanish, Mexico and LATAM
Here you will find help and answers regarding our design tool K2 Base.
What is the yellow line? Why do I have to keep a safe distance? (flat roof)
Can K2 provide uplift values for PE review?
When will the design methodology ASCE 7-16 be ready in Base?
What is Base and how does it work?
Do I have to install K2 Base on my computer?
Do I have to pay to use Base?
Can I use Base only with a business customer account?
How can I register/connect to the Base?
I have registered, but when I connect I get an error message. What do I have to do?
I forgot my password. What do I have to do?
How can I modify my user account?
What is expert mode and how can I activate it?
How do I create a new project in Base?
I would like to copy a project and use it as a template. How does this work?
How do I delete a project?
Can I download my project as a file?
How can I send my project file to K2?
Can I plan a ground mounted PV system in Base?
My house does not appear on Google Maps, it is in a newly developed area. What can I do?
How can I undo an incorrect entry?
Why can I no longer modify my project data?
My roof is not rectangular. How can I draw another roof shape?
How can I enter different distances in the substructure?
I got a message that my project is overloaded. Where can I check which part has been overloaded?
I got a message that my building has a special shape. What should I do?
Base calculates more modules than the roof size. How can this be?
Why is my module not available in Base?
How can I use my own photo as a section of the map for planning?
The map view in the "Roof" section is different from the one in the "Project" section. Why?