FAQs: K2 Base

Fast and accurate planning of K2 mounting systems for pitched and flat roofs. We show how it's done.

What are you looking for?

General

  • Can projects with frameless modules also be planned in Base?

  • What is Base and how does it work?

  • Can I register with K2 Base as a private individual?

  • Do I have to pay to use Base?

  • How can I register with K2 Base?

  • I have registered and cannot use Base yet. What is the reason for this?

  • I registered, but I get an error message when I try to log in. What should I do?

  • I've forgotten my password. What should I do?

  • The map view in the "Roof" section is different than in the "Project" section. Why is that?

  • How can I deposit my module in Base?

  • Why is my module not in Base?

  • Is it possible to enter or create module data yourself?

  • I get a message that my project is overloaded. Where can I check which part has been overloaded?

  • Base calculates more modules than roof size. How can that be?

  • The roof dimensions in the satellite view differ from the dimensions in the 2D view. Which view is correct?

  • Why can I no longer change my project data?

  • My house does not appear on Google Maps, it is in a new development area. What can I do?

  • I am shown imperial & in feet instead of metric & metres. How can I change the unit of measurement?

  • I get the error message 422. What is the reason for this?

  • How do I transfer my data to other planning tools via K2+: PVSol, archeliospro, Kostal, GoodWe, SolarEdge, SMA, Fronius

  • What are the statuses for my project?

  • I see a white border around my building. How can I add to or extend my map or satellite image?

  • K2 Base hangs, what can I do?

  • How can I enter the values for the loads manually or change them manually?

  • Can I plan a ground-mounted PV system in Base?

  • From how many modules do I need a thermal break?

  • I get the error message 502, what can I do?

  • I have transferred my project from PV Sol to K2 Base and would like to change my project data afterwards (e.g. location, name).

  • Can I plan a facade system in Base?

  • How to read the base report (PDF), is there a description?

  • How can I upload images or PDFs to Base to be able to plan on these templates?

  • How can I check that I have planned my project correctly?

  • I can no longer find an older project. Has it been deleted?

First Steps & Project Dashboard

  • What does the yellow dot in the base in the summary mean?

  • Why don't I see any projects? Are my projects deleted?

  • Projects are missing. What should I do if I don't see all my colleagues' projects?

  • I want to copy a project and use it as a template. How does it work?

  • I would like to download all my base projects at once. Is that possible?

  • What does the white arrow in the roof tab mean and how should it be aligned?

  • From how many modules do I need a thermal break?

  • Can I upload my own image instead of GoogleMaps, for example from a drone etc.?

  • How can the dimensions between the edge of the roof and an obstacle be entered?

  • Does Base have automatic obstacle detection?

Cooperation

  • Where do I see my colleagues' projects?

  • How can I edit or delete my colleagues' projects?

  • How do I share my projects with people outside my company?

  • How can I download my project file (k2o) and send it to K2, for example?

Project planning: Pitched roof

  • How to plan a pitched roof with bitumen roofing?

  • Can a cross bond or 2-layer rails be planned in Base?

  • How can I insert the SingleBoard (formerly Crossboard) into Base?

  • How do I plan a dome system with elevation on trapezoidal sheet metal?

  • What do I do with a cantilever and a rail that is overloaded on one side?

  • How large can the cantilever arm be?

  • How do I plan sheet metal tiles or metal roof tiles in K2 Base?

  • Does the use of sheet metal tiles affect the K2 Base layout?

  • I have changed the arrangement of the roof hooks or mounted them offset to the K2 Base specifications. Can I still build this?

  • How do I take the counter battens into account when planning?

  • How do I plan the horizontal and vertical installation on a roof surface?

  • If I have on-roof insulation, are screws in the counter battens sufficient or do they have to go into the rafters?

  • How is the edge distance to the roof edge defined?

Project planning: Flat roof

  • How to read the structural analysis report for flat roof systems in the K2 Base PDF Report?

  • How can I combine S-Dome and D-Dome systems on one roof?

  • What is the yellow line? Why do I have to keep an edge distance? (Flat roof)

  • My flat roof has different slopes. How can I plan the slope structure in K2 Base?

  • When is GreenRoof Vento coming to K2 Base?

  • How can I align the modules vertically or upright with the Dome system?

  • Can I reduce the edge distances or set them to 0?

  • Where can I plan fall protection in K2 Base?

  • How can I place individual modules at the end of a row, especially in the D-Dome system?

  • How do I optimise ballast?

  • The parapet has a different height. Which height do I enter for K2 Base?

  • To what extent do obstacles influence the ballasting?

  • Why is the ballasting at K2 relatively low compared to other mounting system manufacturers?

  • Can the modules in Base be rotated by more than 15 degrees and if so, how?

  • From how many degrees of roof pitch should separate roof areas be installed on a flat roof?

  • Up to how many degrees of roof pitch is a roof considered a flat roof in the base?

  • Are elevation systems also displayed for flat roofs or up to what inclination are they displayed?

  • Why are some ballast values highlighted in red in K2 Base?